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Delivery
Your order will be processed within two working days. The shipment will be made with the selected service. You will be notified if delivery cannot be made within one week. No claims for damages can be derived from a delay in delivery.
Prices
The prices listed in the store include VAT and do not include shipping costs. The prices are shown in Euro (€).
Shipping costs
a) Shipping costs for deliveries within Germany
Within Germany there are no shipping costs from an order value of 70,-- Euro. Below an order value of 70,-- Euro the standard shipping costs are 4,95 Euro. Exception: For discount-entitled dealers, as well as co-sponsoring customers, the shipping costs up to an order value of 200,-- Euro will not be paid by Sponser Europe GmbH. For cash on delivery deliveries the costs are always an additional flat rate of 7,50 Euro to the standard shipping costs.
b) other countries
If the delivery takes place outside of Germany, the whole point 6a has no validity. Instead, the following shipping costs apply unless the order can be placed directly with a country distributor (cash on delivery is not possible here):
Italy, France, Czech Republic, Poland, Belgium, Luxembourg, Netherlands and Croatia up to 100,-- Euro shipping costs of 8,95 Euro. For other European countries up to 150,-- Euro the shipping costs are 10,-- Euro.
Possible surcharges for outer districts will be communicated in advance. Delivery to other countries is only on request (see point 7).
Customs duties and import tax
When importing goods into countries outside the EU, import duties may be incurred, which the customer has to bear. These vary in different customs areas. The customer is responsible for the proper payment of the necessary customs duties and fees. Import duties are not shipping costs. Sales tax is not shown for deliveries to non-EU countries. Sponser Europe GmbH basically delivers only to EU countries without exception. Orders outside the EU can be requested from Sponser Sport Food AG (Switzerland):
Sponser Sport Food AG
Fürti 5
CH-8832 Wollerau
Tel. +41 (0) 43/888 18 18
Fax. +41 (0) 43/888 18 00
info@sponser.ch
www.sponser.ch
Payment terms/variants
Within Germany, all listed payment options are available to you. Outside of Germany, only the payment options credit card, PayPal and prepayment are offered.
a) Invoice
The payment method invoice is offered by us under reserve. We reserve the right to obtain (automatic) credit information in order to protect our legitimate interests (see point 14). We accept the payment by invoice in principle maximally up to an invoice amount of 200, - euro and only after all open calculations are settled by the customer.
The invoice must be paid in full (in particular without discount) within 10 days of receipt. Otherwise, the invoice recipient will automatically be in default according to § 286 para. 3 BGB (German Civil Code) even without further reminders. If you are in default with your payments, the reminder fees under point 9 shall apply.
b) Direct debit (elektr. Lastschriftverfahren ELV)
Persons residing within Germany can pay from a German account by direct debit. We will collect the invoice amount from the customer's specified account by means of SEPA-Basis-Lastschriftverfahren. When paying by direct debit, please ensure that there are sufficient funds in the account and that the account details are correct. If we incur costs due to chargebacks for which the customer is responsible or due to unjustified objections by the customer, the customer shall bear the costs incurred by us for the chargeback. The payment method direct debit is offered by us under reservation. We reserve the right to obtain credit information in order to protect our legitimate interests (see point 14). Should customers be in arrears with payments, the reminder fees under point 9 shall apply.
c) Prepayment (payment in advance)
We inform the customer in the order confirmation of our bank details for the transfer. The customer has to transfer the money to our account within 10 days after receipt of the order confirmation at the latest. Otherwise we reserve the right to cancel the order or withdraw from the contract. We will ship the goods only after the money has been credited to our account.
d) Credit card
Payments with a Visa or Master Card are accepted. Your credit card account will be charged only after the goods have been shipped.
e) PayPal
Prerequisite for this payment use is your registration with PayPal (www.paypal.de). PayPal allows the possibility to pay also with other - here not listed - payment variants.
f) Cash on delivery
For payment by cash on delivery, we charge a cash on delivery fee of 7.50 euros regardless of the order value and other possible standard shipping costs. In case of rejection of the order or passive default of acceptance, we charge a lump sum of 19,-- Euro.
